Frequently Asked Questions

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Where does the Segway Tours depart from?
Philadelphia Segway Tours depart from the Philly Tour Hub, 229 Arch street, Philadelphia, PA, 19106. Find us on the map >
Where can I park?
There are a number of parking lots within a 4-block radius. Click here to get details
Who can ride a Segway?
Each rider must be at least 12 years of age, be a minimum of 48” tall and must weigh between 100 lbs. and 300 lbs. At least one adult must accompany any minor. We do not offer tours to those with balance issues, those who are pregnant, or anyone under the influence of alcohol.
Can I purchase a Segway from Philadelphia Segway Tours?
Yes! Give us a call at 215- 607-2851 between 9am and 5:30pm EST, we're happy to offer a quote on a new or used Segway.
Do I have to purchase tickets in advance?
Purchase of advanced tickets is strongly recommended, otherwise there is no way to guarantee tour availability. To maximize your chance of getting your desired day and time, please book well in advance as tours tend to fill up quickly. You can do this online or over the phone using any major credit card.
Group Tickets
We limit each tour to 8 riders. If you have a larger group, please call 215- 607-2851 or send an email inquiry to info@phillytourhub.com. In order to keep a more intimate ratio, we can provide additional guides to larger groups for safety and glide enjoyment. Take a look at our group events page for ideas and more information.
What is the cancellation policy?
Cancellation Policy. You can cancel with a full refund up to 48 hours before your tour. After that we make every attempt to reschedule your tour to another day or time and we have a lot of options.
Weather
Tours run rain or shine. In the event of unsafe weather, we will contact you ahead of time. If you wish to reschedule your tour, please call 215- 607-2851 any time before your scheduled tour time.
Gratuities
It is wholly at the discretion of the guest whether to give the tour guide a gratuity.
Confidentiality
Philadelphia Segway Tours will not sell, rent, swap, or otherwise disclose your registration data or e-mail information to any unaffiliated third party.
Is the latest model Segway available?
Our entire fleet is fresh and 100% comprised of the latest Segway models, which have the latest technology for a much easier and more enjoyable ride than earlier models.
How safe is it to ride a Segway?
Our guides are incredibly patient and will take their time training you to make sure that you're feeling confident and secure before you head out on the road. Before your tour starts, you will watch a short training video, followed by one-on-one instruction with your guide. We don’t ride until everyone is comfortable!
How fast do Segways go?
Depending on the tour, terrain and conditions, Segways can travel between 10-12 miles per hour.
Can I rent a Segway and go out by myself?
If you can show that you are an experienced rider, yes, we do provide rentals.
What do I need to bring?
Please wear comfortable flat closed-toe shoes and layers of clothing appropriate for the day’s expected weather. Each Segway is equipped with a small tour bag for essentials. We also recommend sunglasses and sunscreen if it's warm; or a coat, gloves, and hat if it's cold.
Physical Ability
Segways are fun and easy to ride. Our guides are incredibly patient and will take their time training you to make sure that you’re feeling confident and secure before you head out. If for some reason you do not feel comfortable going out on tour after completing the training portion, we will gladly issue you a full refund.
Do I have to wear a helmet?
Yes, one will be provided to you free of charge.
I don't speak English, do I need a translator?
Guests must speak some English or bring a translator for the Segway training portion. We have the right to cancel and refund if we feel it is unsafe for you to ride.
Will there be stops along the way for Photos?
Yes, group stops will be scheduled along the way for photo opportunities. Your guide will take all the photos so that you can stay safe with both hands on the handlebars. You will get all of his or her photos sent to you as a link for free at the end of the tour
Are gift certificates available?

Have questions?